Frequently Asked Questions

What does taking a silver supplement do for my body?

People have used silver for centuries to take advantage of its antimicrobial properties. While these statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease, many people take silver supplements with the intention of promoting a stronger immune system, speeding up wound healing, or supporting their overall health and wellness. We strongly encourage you to take control of your wellness by performing independent research on what our products can do for you.

My friend credits silver with getting better after an illness. Should I take this instead of going to a doctor or using the medicine they provide?

Our silver supplements are engineered from natural materials traditionally respected for their benefits, but they are not medicine and aren’t meant to treat, cure, prevent or diagnose any illness or disease. No statements as to silver’s effectiveness have been evaluated by the Food and Drug Administration. While many people credit silver supplements for increased wellness, stronger immune systems, and faster healing, it is not a promise we can make, and your results may vary. Your own independent research, including a recommendation from friends, is the best way to take control of your health and understand what you’re putting into your body.

I was told taking silver will poison me or turn my skin blue. Is that true?

One of the problems we saw with existing silver products was the way they could leave behind silver deposits in the body. As these deposits build up, it can lead to toxic levels of the metal and possible cause users’ skin to take on a dark blue color. Our products use our patented structured silver, a more stable form of silver supplement that avoids these risks.

How can I learn more about silver supplements?

There are a lot of great books on the subject, but if you’re looking for some shorter reads, check out our blog. We cover both the science behind silver as a supplement and applied applications of silver, such as what silver supplementation can mean during the cold and flu season. It’s a great place to get started!

Do you only sell your products?

No. We sell select other brands of supplements, books, and accessories from third-parties that meet our standards of quality and value. We’re proud to offer you a selection of products meant to give you the very best for your health.

How long will my order take to arrive?

Many of our products are shipped out the same day they’re ordered because we want you to have the products you need for your health and wellness. Standard shipping usually takes 3-5 business days in the contiguous United States, but once it leaves our facility we have no control over the carrier’s timeline. We do try to give you a reasonable estimate for planning purposes and expedited shipping options are available for an additional charge during checkout. Outside the contiguous United States or when shipping to Canada or Australia, timelines may vary. Check out our full shipping policy for more details.

I ordered the wrong thing. Can I return it?

Most of our products can be returned if they’re new, undamaged, and unopened. Please take a look at our full return policy for more details. If your situation doesn’t seem to fit or you have additional questions, call our customer service department at 972-221-6161.

Is my information safe with you?

We have an extensive privacy policy that you can find here. The bottom line, however, is that we do everything we can to keep our customers’ information safe and secure. You have a lot of choices when it comes to nutritional supplements, and we’re honored you continue to choose Silver Solution USA for your silver supplement needs.

When is your customer service department open?

We staff our customer service line at 972-221-6161 with live operators from 9 AM to 5 PM central standard time, Monday through Friday. We also offer an email address, Support@SilverSolutionUSA.Com, and written communication can be sent to Silver Solution USA 650 E State Hwy 121 Suite 207 Lewisville TX 75057. Please understand response times may vary depending on the volume of communication we receive. For more information, check out our Contact Page.

If silver hasn’t been evaluated by the FDA, does that mean it doesn’t work?

Certainly not. It means that, under FDA guidelines, we can’t promise that unverified products treat a certain condition or cause a specific response in your body. Our products are not drugs, pharmaceuticals, or medicines. The FDA has extensive and expensive regulatory requirements before they approve products to make medical claims. However, the fact that silver has been used and respected for wellness support for centuries is indisputable. We encourage you to do your own research and take control of your body’s health and well-being.